Shephard Marketing provides digital marketing services designed to enhance online visibility, brand awareness, and customer engagement. Our services include:
Local SEO Services: Google Business Profile optimization, reputation management, and local search ranking improvements.
Social Media Management: Content creation, audience engagement, analytics tracking, and platform management.
Lead Generation: Targeted campaigns, lead nurturing, multi-channel approach, and data-driven optimization.
Email Marketing: Customized email campaigns, segmentation, automation, and performance analytics.
Advanced Marketing Technology: Marketing automation, CRM solutions, social media management tools, and data analytics.
Consulting: Providing consulting on your digital marketing, systems, and business.
These services are delivered remotely and do not require physical shipment. Upon purchase, our team will initiate the onboarding process and commence service delivery as per the agreed project timeline.
2. Purchase Currency
All prices are displayed in Canadian Dollars (CAD) unless otherwise specified. For international clients, conversions may apply based on your payment provider's exchange rates.
3. Customer Service Contact Information
We are committed to providing excellent customer service. You can contact us through the following channels:
Email: hello@shephard.ai
We strive to respond to inquiries within 24 business hours
4. Fulfillment Policies
Refund Policy: Due to the nature of digital marketing services, refunds are not provided once service work has commenced. However, we offer revisions and adjustments as needed to meet client expectations.
Service Delivery Policy: Work will begin within 1 business day of purchase, with deliverables scheduled according to the agreed-upon project scope and timeline.
Return Policy: As our services are digital, returns are not applicable. However, we ensure quality service delivery and provide necessary revisions where applicable.
Cancellation Policy: Clients may cancel recurring services with a 30-day written notice according to the agreement between the client and Shephard Marketing. One-time services cannot be canceled once work has commenced.
5. Legal and Export Restrictions
Shephard Marketing does not provide services that violate any Canadian or international digital marketing regulations. We do not work with businesses engaged in illicit activities or prohibited by Stripe’s Acceptable Use Policy.
6. Privacy Policy
We respect and protect customer data. Our Privacy Policy outlines how we collect, store, and process personal information. You can review our full Privacy Policy at ShephardMarketing.com/privacy-policy.
Any promotions or discounts will have clearly stated terms and conditions, including eligibility, duration, and redemption process.
9. Security and Payment Compliance
We comply with PCI DSS [ {Payment Card industry Data Security Standard] to ensure secure transactions. All payments are processed through Stripe’s encrypted payment gateway.
10. Accepted Payment Methods
We accept the following payment methods:
Visa
MasterCard
American Express
Stripe-supported payment options
Shephard Marketing reserves the right to update this fulfillment policy as necessary. For further inquiries, please contact us at hello@shephard.ai.
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